After ordering, for plan related details, check 'Buyer/Seller messages' under Message Center at 'amazon.ae/msg' or check your Amazon registered email ID.You can raise a claim/enquire about refunds/enquire about tax invoice by contacting our helpline +971 and share your order ID and we will take care of the rest. DELIVERY & CLAIM: Plan will be E-mail Fulfilled, No Physical Kit will be sent.